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Ms. Kim LAY

Head of Digital Banking, Hang Seng Bank Limited

Kim is the Head of Digital Banking for Hang Seng Bank and is responsible for the digital business of the Bank’s Wealth and Personal Banking, which includes the overall sales & propositions, customer engagement, strategy of digital innovation, transformation and fintech development, digital product and platform development, data and analytics, as well as daily operation.

Kim is a homegrown talent of Hang Seng.  Starting from her roles in IT, Project Management and Change Delivery to her last position as the Head of Wealth & Personal Banking Strategy & Transformation, Kim has been passionate in driving continual transformation and innovations, and has been leading and delivering various strategic initiatives in HK and following her earlier postings, in Hang Seng China.

She has a Managerial Statistics Degree and Master in Finance from City University of Hong Kong.